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Beyond the Balanced Scorecard
Improving Business Intelligence with Analytics
Mark Graham Brown
The vast majority of companies use some form of balanced scorecard (performance measures), yet recent research suggests that most scorecards are based on singular, unsophisticated measurements, providing flawed data on the state of the organization.

Beyond the Balanced Scorecard: Improving Business Intelligence with Analytics, by Mark Graham Brown, provides managers with the right metrics for evaluating important aspects of performance that are not accurately tracked by most companies and government organizations.
   


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Keeping Score
Using the Right Metrics to Drive World Class Business
Mark Graham Brown
All organizations spend thousands of hours collecting and reading data. However, many of these hours are nothing more than wasted time because organizations analyze the wrong metrics - which leads to inaccurate decision-making.

Keeping Score ensures that you look at the right metrics. The author contends that metrics must focus on the past, present, and future and be based on the needs of the customers, shareholders, and employees. Measuring everything is more damaging than measuring nothing--pinpointing the vital measures is the key to success. Integrating the "balancing scorecard" concept with a Baldrige approach.
   


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Winning Score
How to Design and Implement Organizational Scorecards
Mark Graham Brown
Leading performance improvement consultant Mark Graham Brown shares his years of experience in his newest book… Winning Score. Brown believes organizations should measure the areas of the business that impact important strategic decisions rather than just mindlessly collecting data. Balance is crucial in performance measurement, and companies must analyze a mixture of the aspects that compose their businesses, such as financial, customer satisfaction, quality, and productivity.
   


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Get It, Set It, Move It, Prove It
60 Ways to Get Real Results in Your Organization
Mark Graham Brown
If you seek to produce measurable results in your organization, this book is for you. It provides practical and useful methods that you can use immediately and points out habits you should avoid. Get It, Set It, Move It, Prove It is about getting real results and being able to prove them.
   


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Baldrige Award Winning Quality - 17th Edition
How to Interpret the Baldrige Criteria for Performance Excellence
Mark Graham Brown
Baldrige Award Winning Quality continues to be the definitive reference for interpreting the Baldrige criteria. This newest edition is the only book on the Baldrige criteria to detail, in simple and straightforward language, every category, examination item, and area to address.

The Definitive Guide to Mastering the Baldrige Award
Now in its 17th fully updated edition, this volume is the most widely used and recognized guide to the Malcolm Baldrige National Quality Award. This simple and comprehensive resource enables companies to master the exhaustive criteria of the nation's leading business performance award. This exclusive reference guide provides detailed descriptions of the 18 examination items and the 32 areas that comprise the seven major categories. It reveals what examiners look for in each area and provides powerful suggestions to achieve results. By consulting this reference, businesses will acquire the winning knowledge necessary to capture the award.
   


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The Pocket Guide to the Baldrige Criteria - 14th Edition
Mark Graham Brown
Whether your company is applying the Malcolm Baldrige National Quality Award or not, this handy pocket guide will serve as a quick reference for employees at all levels.

A Simple Guide for Creating Efficient Winning Organizations
Designed to help businesses understand the criteria for the Malcolm Baldrige National Quality Award, this work is not about the award, but rather is a concise explanation about how to use the criteria to improve an organization. Employed by thousands of organizations around the world, the criteria allow an organization the means to evaluate its progress toward becoming the best in its field. Part I of this 2008 edition covers questions most commonly asked about the award and its criteria. Part II provides a brief explanation for each of the 18 items in the criteria and lists the characteristics of organizations that excel in each. The book also includes resources for those applying for the award.